Sana101 Privacy Policy – Your Data Is Safe With Us

Sana101 places the highest importance on user privacy. This Privacy Policy Applies to the sana101.biz website, mobile application, and all related services. This policy comes into effect whenever you open an account, log in, place a bet, or use any service on sana101.

We follow international data protection standards and comply with applicable laws, including those of Bangladesh. Our Privacy Policy is built on the principles of transparency, data minimization, and user control.

• This policy is available in both Bengali and English. In the event of a legal dispute, the English version shall prevail.
• References to "we" or "sana101" in this policy refer to the sana101 operating entity.
• "You" refers to any registered or unregistered user.

Sana101 collects data in three main ways: information you provide directly, data collected automatically while you use the platform, and information received from third parties.

Sana101 uses collected data only for the purposes listed below. We never misuse your data or use it beyond its stated purpose.

• Account Management: For registration, login, password recovery, and account security.
• Identity Verification (KYC): To verify user identity and age in accordance with international regulatory requirements.
• Payment Processing: To securely process deposits and withdrawals.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Support Services: To resolve your issues quickly and accurately.
• Promotional Communications: To send you offers and updates only with your consent.
• Legal Obligations: To comply with requests from government or regulatory authorities.
• Service Improvement: To analyze usage patterns and improve the platform.

We do not use your data for profiling or automated decision-making that directly affects your rights.

Sana101 — Your Privacy Policy never shares data in violation of these terms. However, limited data sharing may be necessary in certain specific circumstances.

• Payment Providers: Payment gateways such as Mobile Pay, Nagad, Rocket, and banks only receive the information strictly necessary to complete a transaction.
• Security Partners: Trusted technology partners receive limited data solely for fraud detection and cybersecurity purposes.
• Legal Authority: We are required to provide data when mandated by a court order or a lawful request from a regulatory authority.
• Business Transfer: You will be notified in advance of any change in company ownership.

Whenever data is shared with third parties, we ensure they uphold the same strict data protection standards that we do.

Sana101 uses industry-leading technology to keep your data secure. Our servers are housed in secure data centers and monitored around the clock, 24/7.

• Encryption: All stored data is protected with AES-256 encryption.
• Transmission Security: TLS 1.3 protocol is used for all data transmission.
• Access Control: Only authorized personnel have access to the data they need.
• Regular Audits: Our security systems are regularly audited by independent third parties.
• Two-Factor Verification: You have the option to enable 2FA on your account.

Data Retention Period: Data for active accounts is retained for as long as necessary to provide services. After an account is closed, certain data may be kept for up to 5 years to meet legal obligations, after which it is permanently deleted.

Sana101 uses several types of cookies on its platform. Cookies are small text files stored in your browser that help improve our services.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working properly.

International Privacy Policy Under applicable standards, you hold the following rights, all of which sana101 respects:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that data processing be restricted in certain circumstances.
• Right to Data Portability: You can obtain your data in a machine-readable format.
• Right to Object: You can opt out of your data being used for marketing purposes at any time.
• Right to Withdraw Consent: You may withdraw any consent you have given at any time.

To exercise these rights support@sana101.bizto reach us by email. We typically respond within 30 days.

Sana101 is strictly for users aged 18 and above. We do not knowingly collect data from minors.

Parents and guardians are advised to use parental control software on family devices to prevent minors from accessing platforms of this nature.

The sana101 platform may at times be integrated with payment gateways or technology service providers. These third parties maintain their own privacy policies.

• If you use third-party services, their own privacy policies will apply.
• Sana101 is not responsible for the data collection or use practices of third parties.
• Payment gateway providers adhere to the same strict security standards that we do.

Sana101 may update this Privacy Policy may update. For significant changes, we will:

• We will notify you at your registered email address 7 days in advance.
• A clear notice will be displayed on the platform.
• We will present a plain-language summary of any changes.

Continued use of the platform after a new policy takes effect will be considered acceptance of the updated terms. If you do not agree to the changes, please contact support to close your account.

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch. Our data protection team typically responds within 24–48 hours.

• Email: support@sana101.biz
• Live Chat: Live chat support is available directly on the platform once you are logged in.
• Help Center: sana101 Help Center Visit us.