General FAQ

Sana101 FAQ –
Simple answers to your questions

Everything you want to know about sana101 — from betting, accounts, and payments to bonuses and security — all in one place.

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Account & Registration

Get answers to all questions about registration, login, password reset, and account verification right here.

Deposits & Withdrawals

Learn how to deposit and withdraw using Mobile Pay, Nagad, and Rocket — including minimum amounts and processing times.

Betting & Odds

Learn how to place bets, how odds work, what live betting is, and what happens if a bet is cancelled.

Bonuses & Promotions

Everything you need to know about the welcome bonus, cashback offers, and referral bonus — including how to claim them and the full terms and conditions.

Security & Privacy

Find out how your account and funds are kept secure, what 2FA is, and how your personal data is protected.

App & Platform

Everything you need to know about downloading and installing the Android app, using sana101 on a mobile browser, and fixing technical issues.

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Account & Registration

Registering with sana101 is quick and easy. registration page Enter your name, mobile number, email, and password. Then check the age confirmation box and click the "Register" button. You'll receive an OTP on your mobile — enter it to activate your account. The whole process takes less than 3 minutes.

Basic registration only requires a mobile number and email. However, KYC verification is required to make withdrawals. For KYC, you will need:
  • National ID (NID) or passport photo
  • Selfie (face must be clearly visible)
  • Mobile banking account details
Verification is usually completed within 24 hours.

On the login page, Click the "Forgot password?" link. Enter your registered mobile number or email address. You'll receive a reset OTP — use it to set a new password. The whole process takes under 2 minutes.

As per sana101's policy, each person may only open one account. Attempting to create multiple accounts using the same NID, mobile number, or banking details may result in all associated accounts being suspended. This rule is in place to ensure fair play.

Yes, you can close your account at any time. Help Center Contact us and submit an account closure request. Before closing, make sure your balance is zero and you have no active bets.

Deposits & Withdrawals

sana101 currently supports the following payment methods:
  • Mobile Pay (Personal & Merchant)
  • Nagad
  • Rocket
  • Credit/Debit Card (Visa, Mastercard)
  • Cryptocurrency (USDT, BTC)
Deposits via any method are credited to your balance within 5 minutes.

Minimum deposit is just ৳500. Minimum withdrawal is ৳1,000. The maximum per single withdrawal is ৳5,00,000. Daily withdrawal limit is ৳10,00,000.

Mobile Pay, Nagad, and Rocket transactions are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Withdrawals may be held if KYC verification is incomplete.

First, check the transaction ID in your mobile banking app. If the amount was deducted but hasn't been credited to your balance, contact us with your transaction ID and Help Center Contact us. Most issues are resolved within 1 hour.

Betting & Odds

sana101 offers a wide range of sports markets. Popular options include:
  • Cricket (IPL, BPL, T20 World Cup, Test)
  • Football (Premier League, La Liga, World Cup)
  • Tennis, Badminton, Kabaddi
  • Virtual Sports
  • E-Sports (CS:GO, Dota 2, LOL)
With Live Betting, you can also place bets on matches already in progress. For more details, On the betting page, Go.

sana101 uses decimal odds. For example, odds of 1.85 mean a ৳1,000 bet returns ৳1,850 if you win (stake included). Higher odds mean a lower chance of winning but a bigger payout. Odds change in real time, so check them carefully before placing your bet.

If a match is cancelled or postponed, the full stake is refunded. Bets cancelled due to technical issues are also refunded. Funds are typically returned to your balance within 24 hours.

The minimum bet is just ৳100. Maximum bet limits vary by market and event — for Sports Betting, single bet limits can go up to ৳5,00,000. Betting Tips Learn more about strategies on the page.

Bonuses & Promotions

Registration After registering, your first deposit will automatically receive a 100% welcome bonus. For example, deposit ৳1,000 and get another ৳1,000 as a bonus — giving you ৳2,000 to start betting with. The bonus applies on deposits up to ৳10,000.

The welcome bonus has a 5x wagering requirement. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳5,000 in bets before it becomes withdrawable. Only bets with odds of 1.80 or higher will count. For full terms and conditions, Terms & Conditions View page.

Share your referral link with friends or contacts. When they register through your link and make their first deposit, you'll earn a referral bonus — up to ৳500 per successful referral.

If your losses exceed a set amount in a given week, a weekly cashback is automatically credited to your balance. The cashback rate depends on your account level — typically ranging from 5% to 15%.

Security & Privacy

sana101 uses 256-bit SSL/TLS encryption. Your password is stored with bcrypt hashing. Your personal information is never sold to third parties. To learn more, Privacy Policy View page.

Go to Account Settings, click the "Security" tab, then click "Enable Two-Factor Authentication". A confirmation OTP will be sent to your mobile — enter it to activate 2FA. From then on, you'll receive an OTP on your mobile with every login.

If you think someone else has accessed your account, change your password immediately and log out of all devices. Then Help Center Let us know. Our security team will investigate within 24 hours.

App & Platform

sana101 is not available on the Google Play Store — download it directly from our website. downloads page and download the Android APK file. Before installing, go to your phone's settings and enable "Install from unknown sources".

There is no dedicated iOS app. However, you can visit sana101.biz in Safari on your iPhone or iPad — the mobile-optimized website works just like an app. To add a shortcut to your home screen, tap the Share button in Safari and select "Add to Home Screen".

Follow these steps:
  • Go to Settings › Security and check that "Unknown sources" is enabled
  • Make sure you have enough storage space (at least 100MB)
  • If you have an older version installed, uninstall it before installing the new APK
  • Android 6.0 or above should have no issues
If the issue isn't resolved, Help Center Contact us.

When a new update is available, you'll get a notification the next time you open the app. Tap "Update" to download the latest version. Alternatively, Download Page Download the latest APK from and reinstall — your existing data will not be lost.

Need Help?

If you can't find your answer in the FAQ, our support team is available 24/7 to help.

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Email Support 24 Hours
Avg. Response Time < 2 minutes

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